Refund policy

Refund & Exchange Policy


At Zardham, every order is packed with care. Please read this policy before placing your order.


1. Return / Exchange Window You may request a return or exchange within 7 days of receiving your parcel. Requests made after 7 days cannot be processed.


2. Condition of Items Items must be unworn, unwashed, and in their original packaging with all tags attached. Items returned without tags, or showing any signs of use, are not eligible.


3. How Deductions Work (please read) Thanks to our "open before you pay" policy, you can inspect your parcel at the door. If you don't want the order, simply refuse it before paying — nothing is charged and no deductions apply.


However, once a parcel has been received and accepted, the courier company charges us the delivery cost plus a service percentage for that shipment. So if you receive a parcel and then return it, the following actual courier-charged costs are deducted from your refund:


  • Delivery charge: flat Rs. 250

  • Courier service charge: 5% of the order value


These deductions apply only to parcels that were received by the customer — never to orders refused at delivery.


Example: On a received order of Rs. 5,000 → Rs. 5,000 − Rs. 250 (delivery) − Rs. 250 (5% courier charge) = Rs. 4,500 refunded.


4. Damaged or Incorrect Items If your parcel arrives damaged, or you received the wrong item, contact us within 24 hours of delivery on WhatsApp (+92 326 8201163) or email (contact@zardham.com) with clear photos. In these cases, the delivery and service deductions are waived.


5. Process & Timeline


  1. Request — message us on WhatsApp at +92 326 8201163 with your Order ID.

  2. Inspection — once we receive the item, it goes through a quality check.

  3. Refund — approved refunds are paid via bank transfer or your original payment method within 7–10 business days.